Today, businesses are still trying to assess how they monetize social media and tie it to incremental revenues. This is like trying to assess the revenues you get from philanthropy. In the end, you really don't know what it was that drew the customer in, and frankly it could have been one or many different pulls. But if it's the right thing to do, you're supposed to do it. Eventually, the smart companies will realize that this is the way to do business and you either adapt or you fold. Based on this, one would expect yet another industrial revolution, due to the advancement of technology, in the next five years.
Wow, that sounded truly geeky - maybe I will catch up