Retail is like many things in life. You can't live with them; and you can't live without them. So what do you do when you know you have to be in retail but you know it makes your brand vulnerable.
This is all new and I'm certain a year from now I may be rewriting this entry. However, for now I'm sticking to the following: Brands need retail. Consumers need to touch and feel a product and many of them need to interact with a person as they do it. So you could have a great product but it could be misrepresented by the service received at the counter or if the salesperson is ill-informed.